Microsoft Dynamics 365 · Power Platform · Azure

Design, develop and operate Dynamics 365 at enterprise scale.

We support and extend Microsoft Dynamics 365 and the Power Platform — from configuration and custom .NET plugins, to Azure-driven integrations, data migrations into Dataverse, and architecture reviews that make your business apps fast, secure and maintainable.

10+
Years on Dynamics
50+
Enterprise projects
24/7
Production support
Customer 360 · Acme Corp
Live
Open opportunities
184
Forecast (Q)
€2.4M
Active cases
37
SLA breaches
2
Pipeline by stageLast 30 days
Plugin avg. execution: 112msAzure Service Bus: healthy
Products we deliver

The full Dynamics 365 & Power Platform stack

Support, development and optimization across the Microsoft business application portfolio.

Sales force automation

Dynamics 365 Sales

Pipeline, forecasting and AI-assisted selling — configured, extended and optimized for your sales motion.

  • Forms, views, business rules & security roles
  • .NET plugins, custom APIs, sync/async logic
  • Power Automate sequences and approvals
  • Power BI dashboards and embedded analytics
Omnichannel support

Dynamics 365 Customer Service

Cases, SLAs and Omnichannel tuned end-to-end — chat, email, voice and social with routing that actually scales.

  • Omnichannel: chat, email, voice, social
  • SLA tuning, automated routing & escalations
  • Knowledge Base, templates & self-service portals
  • ERP, IoT and external system integrations
Data + Journeys

Dynamics 365 Customer Insights

Unified customer data, identity resolution and real-time journeys across email, SMS, push and custom channels.

  • Azure-based ingestion: Data Factory, Functions, Service Bus
  • Identity resolution, segmentation & AI models
  • Real-time triggers and behavioral journeys
  • A/B testing, analytics & Power BI integration
Field operations

Dynamics 365 Field Service

Work orders, scheduling and mobile-first field execution — connected to assets, IoT signals and back-office.

  • Resource scheduling & dispatch optimization
  • Mobile work orders and asset hierarchies
  • IoT-driven proactive maintenance
  • Integrations with ERP and inventory systems
Low-code at enterprise scale

Power Platform

Power Apps, Power Automate, Power BI and Copilot Studio — governed extensions on top of your Dataverse.

  • Canvas & model-driven Power Apps
  • Power Automate cloud & desktop flows
  • Power BI dashboards and paginated reports
  • Dataverse modeling and ALM with managed solutions
ERP & operations

Dynamics 365 Business Central

Finance, manufacturing, supply chain and operations — customized, integrated and optimized for your business model.

  • Financial management & automated accounting workflows
  • Manufacturing, supply chain & warehouse automation
  • Azure-native integrations & enterprise connectors
  • Power BI analytics, custom extensions & add-ons
Capabilities

From configuration to custom code — done right

A single team that handles the full lifecycle: design, build, integrate, migrate, monitor and optimize.

Configuration & customization

Forms, views, business rules, security roles and model-driven app design aligned to your processes.

Custom development

.NET plugins, custom API endpoints, synchronous & asynchronous logic, PCF controls and JS web resources.

Azure integrations

Service Bus, Functions, Logic Apps, Storage, Cosmos DB and REST APIs — event-driven and resilient.

Data migrations

ETL into Dataverse from SQL Server, Oracle, MySQL, PostgreSQL, legacy ERPs, eCommerce and FHIR/HL7.

Performance optimization

Slow forms, plugin bottlenecks, API throttling and Omnichannel latency diagnosed and fixed.

Architecture review & redesign

Assessment of existing implementations, best-practice restructuring for scalability and maintainability.

Analytics & reporting

Power BI dashboards, KPI monitoring, embedded analytics and real-time insights across Dynamics.

Monitoring & diagnostics

Application Insights, Azure Monitor and Dataverse telemetry wired into actionable alerts.

Spotlight

Customer Insights — Data & Journeys

A unified customer data platform plus real-time marketing automation, engineered with Azure-grade pipelines.

Customer Insights — Data

  • Data ingestion from CRM, ERP, eCommerce and mobile apps
  • Azure-based pipelines: Data Factory, Functions, Service Bus
  • Identity resolution: dedupe, merging, matching rules
  • Segment design & behavioral audiences
  • AI: churn, next best action, propensity scoring
  • Power BI: CLV and behavioral analytics

Customer Insights — Journeys

  • Email, SMS, push and multi-step journeys
  • Real-time, event-based and behavioral triggers
  • Custom channels & API-based delivery
  • A/B testing and conversion optimization
  • Delivery delay and trigger failure diagnostics
  • Real-time marketing automation at scale
Business Central

ERP engineering, integrations & operations

We design, develop and operate high-complexity Business Central solutions that align with the operational, financial and compliance requirements of modern organizations.

Enterprise-Grade Integrations

Robust, fault-tolerant integrations between Business Central and mission-critical systems.

  • ERP/CRM/legacy system integration
  • E-commerce (Shopify, WooCommerce, Magento)
  • WMS/MES/TMS logistics platforms
  • Banking APIs, EDI, 3PL
  • Azure Service Bus, Event Grid, Logic Apps

Data Migration & Consolidation

Complex, multi-source data migrations with a focus on accuracy, governance and continuity.

  • Data cleansing and transformation
  • Historical data import
  • Multi-company consolidation
  • Automated validation and reconciliation
  • Migration from NAV, SAP, Oracle and custom ERPs

Manufacturing & Supply Chain

Advanced manufacturing logic tailored to unique production environments.

  • Custom production planning
  • Advanced BOM and routing automation
  • Shop-floor integration
  • Capacity and material tracking
  • Quality control workflows

Warehouse & Logistics Automation

High-performance warehouse workflows that support real-time operations.

  • Mobile scanning and handheld workflows
  • Custom picking/put-away strategies
  • Multi-warehouse and multi-location logic
  • Integration with WMS hardware and automation

Financial Automation & Compliance

Precision-built extensions to Business Central's financial engine.

  • Multi-level approvals
  • Automated accruals and allocations
  • Custom posting logic
  • Audit and compliance automation

Power BI & Advanced Reporting

Enterprise-grade analytics that transform Business Central data into actionable insights.

  • Executive dashboards
  • Financial and operational KPIs
  • Embedded Power BI reports
  • Consolidation and forecasting models

Document Automation & Digitalization

Fully automated document workflows for finance, sales and operations.

  • Automated invoice, contract and offer generation
  • Custom layouts and templates
  • Approval workflows
  • Digital signatures and archiving

Custom Extensions & Role-Based Experiences

Tailored extensions that align Business Central with each client's operational model.

  • Custom entities and tables
  • Role-center dashboards
  • Page and UI customizations
  • Process-specific workflows

Third-Party Add-On Integration

Industry-specific add-ons to extend Business Central's capabilities.

  • Payroll and POS
  • Subscription billing
  • Field service
  • Vertical industry solutions

Regulatory & Compliance Solutions

Compliance-ready extensions for regulated industries.

  • Local tax and regulatory rules
  • Audit trails
  • Industry-specific compliance (GAAP, ISO, healthcare)
  • Automated reporting
Why organizations choose us
Deep Business Central engineering expertise
Azure-native architecture
End-to-end delivery model
Industry-specific knowledge
Proven reliability & performance
Data migrations

Enterprise-grade ETL into Dataverse, Dynamics 365 and Customer Insights.

Extraction, transformation and validation pipelines built on Azure Data Factory, Functions and Logic Apps — with cleansing, deduplication and schema mapping designed for production loads.

ETL processes — extract, transform, validate
Data cleansing & deduplication
Schema alignment & attribute mapping
Automated, observable pipelines
Sources we migrate from
SQL ServerOracleMySQL / PostgreSQLLegacy systemsERP platformseCommerce systemsFHIR / HL7 medical
Pipeline shape
SourceExtractTransformValidateDataverse
Integrations

Azure-driven architecture, end-to-end

Robust enterprise integrations between Dynamics 365, external systems and your existing data estate.

Azure Service Bus

Queues, topics, event-driven architectures

Azure Functions

Serverless APIs and transformation logic

Azure Logic Apps

Enterprise workflows and connectors

Azure Storage

Blob, Tables and Queues

Cosmos DB

NoSQL, globally distributed data

Data Factory

ETL pipelines and orchestrated ingestion

How we work

A delivery model built for production

Senior consultants, transparent communication, and an obsession with making existing systems faster instead of replacing them.

01

Assess

Architecture review of your Dynamics and Azure estate — gaps, risks, performance hotspots.

02

Design

Best-practice redesign with maintainability, scalability and ALM at the core.

03

Build

Configuration, .NET plugins, Power Platform extensions and Azure integrations.

04

Operate

Application Insights, Azure Monitor and Dataverse telemetry — alerts that mean something.

Ready to make your Dynamics 365 environment faster, cleaner and easier to evolve?

Tell us about your environment — current modules, integrations and pain points. We'll come back with an architecture-level assessment and a clear path forward.

sales@dynamics365.bg
+359 89 845 04 73
8, Golo Bardo Str., Sofia, Bulgaria

Request an assessment

We typically reply within one business day.